The end of the drain hose is too high.
Make sure that the maximum delivery head of 1 m is not exceeded.
Support for yourWashing Machine
Fault F11
Fault F11 is shown on the washing machine display. The drain is restricted.
The drain hose is kinked.
Remove any kinks or loops from the drain hose.
Keep an eye on these points for a while afterwards, as the plastic may weaken and tear. In the event of any damage, the drain hose must be replaced. Please contact Miele Customer Service.
The drain filter and the drain pump are blocked.
If the drain outlet is blocked, there may be a large quantity of water left behind in the drum.
Danger of scalding if laundry has just been washed at a high temperature.
Take care when draining the suds.
Do not unscrew the drain filters completely.
Clean the drain filter and the drain pump:
Switch off the washing machine.
Open the access panel for the drain pump.
Place a suitable container under the access panel, e.g. a universal tray.
Slowly unscrew the drain filters to let the water out.
To interrupt the flow of water, tighten the drain filters back up again.
If water stops flowing out, unscrew the drain filters completely.
Clean the drain filters thoroughly.
Check whether the drain pump impellers can rotate freely. If necessary, remove any foreign objects (e.g. buttons, coins) and clean the interior.
Put the drain filters back in place. Please note that each drain filter must be inserted on the correct side.
Screw the drain filters tight.
If the drain filters are not screwed tight, water may leak out.
Water leakage can cause damage.
Check that the drain filters have been inserted correctly and screwed tight.
Close the access panel for the drain pump.
If the fault persists, please contact us or book a repair appointment online.
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