Support for yourCoffee

Milk/milk froth sprays/sputters (CVA 4xxx/CVA 5xxx built-in appliance)

The milk/milk froth is dispensed erratically by the coffee machine (sprays, splutters) (CVA 4xxx/CVA 5xxx built-in appliance).

The system needs to be descaled.

Start a descaling programme. Proceed as follows:

  • Touch one of the arrow buttons repeatedly until Maintenance is highlighted.

  • Confirm with the OK button.

  • Then select Descale.

  • Confirm with the OK button.

  • Select Start.

  • The descaling process must be completed through to the end.

    The descaling programme cannot be stopped once the OK button has been touched.

  • To start the descaling programme, confirm with the OK button.

The display will guide you through the descaling process.

Follow the prompts on the display.

The milk pipework is clogged.

Ensure that all components in which milk is transported are cleaned carefully on a regular basis.

Milk naturally contains bacteria that rapidly multiply if the milk pipework is not cleaned properly. Soiling in the appliance may be dangerous to health.

CVA 5xxx: clean the central spout.

  • Removing | Central spout cover | Built-in coffee machine
  • Pull the central spout all the way down (1).

  • Remove the lid by pulling it forwards (2).

  • Pushing out | Central spout insert | Built-in coffee machine
  • Turn the lid over.

  • Push the insert up and out from inside the lid.

  • Clean both parts thoroughly.

  • Then slide the insert back into the lid until it clicks into place.

  • Removing | Central spout nozzles | Built-in coffee machine
  • Remove the nozzles from the central spout.

  • Pulling out | Nozzle rubber stoppers | Built-in coffee machine
  • Pull out the two rubber stoppers (1).

  • Thoroughly clean the nozzles and the two rubber stoppers.

  • If necessary, pull off the air intake pipe (2). Loosen any blockages by kneading or blowing through the air intake pipe.

  • If the opening is enlarged, too much air will enter the milk froth.

    This causes the milk froth to become too coarse and thick.

    Do not use pointed objects to clean the air intake pipe.

  • Then reinsert the rubber stoppers in the nozzles.

  • Pushing in | Central spout nozzles | Built-in coffee machine
  • After cleaning, push the central spout nozzles into the coffee machine and press them upwards firmly to ensure they are positioned securely.

  • Replace the lid of the central spout.

  • Push the central spout up.

Clean the milk pipework.

To prevent the milk pipework from becoming blocked or the milk in the pipes from turning sour, you must clean the pipework at the end of the day using Miele’s cleaning agent for milk pipework.

The cleaning agent for milk pipework has been specially developed for coffee machines and completely removes milk protein and milk fats. You can purchase the cleaning agent for milk pipework from the Miele online shop.

Start a cleaning process for the milk pipework with the cleaning agent for milk pipework. Proceed as follows:

  • Touch one of the arrow buttons repeatedly until Maintenance is highlighted.

  • Confirm with the OK button.

  • Then select Clean the milk pipework.

  • Confirm with the OK button.

  • Select Start.

  • Confirm with the OK button.

The display will guide you through the cleaning process.

The milk pipework should be cleaned once a day for excellent results and the most enjoyable coffee experience.

For thorough and gentle cleaning of your coffee machine, we recommend Miele products which also care for your appliance at the same time.

CVA 4xxx: the water supply pipes were not filled before the first drink was prepared.

The water supply pipes of the coffee machine are pumped completely empty when the machine is delivered, and the coffee machine is also pumped empty during the descaling process. For this reason, you must pump water into the supply pipes before preparing a cappuccino or milk froth for the first time.

Pump water into the supply pipes.

  • Place an empty cup under the Cappuccinatore spout.

  • Touch the sensor control next to Milk froth.

  • The Cappuccinatore will draw in water for a while and start to fill the pipes with water. A small amount of water will run out of the Cappuccinatore spout!

  • As soon as the coffee machine has stopped, touch the sensor control next to Milk froth again.

  • After a while, steam comes out of the Cappuccinatore spout and the supply lines are filled with water.

You can now make a cappuccino or milk froth.

CVA 4xxx: the door of the coffee machine was opened during the heating-up phase.

Opening the door of the coffee machine causes increased pressure to build up upstream of the steam valve, meaning that the steam comes out of the Cappuccinatore spout with too much force during milk frothing.

Keep the door of the coffee machine closed during the heating-up phase.

Operating Instructions finder

Operating Instructions finder

Here you will find the operating instructions for your Miele appliances
Find your manual
Book a technician

Book a technician

We are happy to take your repair booking online or by telephone
Plan a visit
Contact us

Contact us

Visit our Contact us page to see the different ways you can speak to us.
Contact us