Support for yourCoffee

Milk/milk froth sprays/sputters (CM 52xx countertop appliance)

The milk/milk froth is dispensed erratically by the coffee machine (sprays, splutters) (CM 52xx countertop appliance).

The Cappuccinatore or milk pipework is clogged.

Risk to health due to inadequate cleaning.

Milk naturally contains bacteria. Heat and moisture inside the coffee machine can cause these bacteria to multiply, e.g. milk residues can go off and pose a risk to health.

Clean all components in which milk is transported on a regular basis.

Clean the Cappuccinatore (incl. the spout and milk pipework). Proceed as follows:

  • Slide the central spout down as far as it will go.

  • Removing | Stainless steel cover for central spout | Countertop coffee machine
  • Remove the central spout’s stainless steel cover.

  • Removing | Cappuccinatore – central spout | Countertop coffee machine
  • Remove the Cappuccinatore from the central spout.

  • Disassembly | Cappuccinatore – central spout | Countertop coffee machine
  • Disassemble the Cappuccinatore into its individual parts.

  • Cleaning | Cappuccinatore – central spout | Countertop coffee machine
  • Clean the individual parts of the Cappuccinatore by hand or in a dishwasher.

  • If the milk pipework is clogged, clean it under running water using the cleaning brush supplied.

  • Reassemble the Cappuccinatore.

  • Fitting | Cappuccinatore – central spout | Countertop coffee machine
  • Slide the integrated Cappuccinatore into the central spout of the coffee machine.

  • Pushing up | Cappuccinatore – central spout | Countertop coffee machine
  • Press firmly until the spout part of the Cappuccinatore is flush with the spout edge at the bottom.

  • Attaching | Stainless steel cover for central spout | Countertop coffee machine
  • Reattach the central spout’s stainless steel cover.

  • Push the central spout up.

If the problem is not remedied after cleaning the Cappuccinatore, clean the milk pipework using the CLEAN THE MILK SYSTEM maintenance programme and a cleaning agent for milk pipework.

The Miele cleaning agent for milk pipework has been specially developed for coffee machines and completely removes milk proteins and milk fats. You can purchase the cleaning agent for milk pipework from the Miele online shop.

Clean the milk pipework as follows:

  • SELECT BEVERAGE is indicated on the display.

  • Place a suitable cup or glass underneath the central spout.

  • Pour the cleaning agent for milk pipework into a container with approx. 150 ml of lukewarm water. Place this container next to the coffee machine.

  • Press and hold the OK button until MENU appears on the display.

  • Then turn the rotary control until MAINTENANCE appears on the display. Then press the OK button.

  • Select CLEAN MILK SYSTEM and confirm the selection by pressing the OK button.

  • Then select START and confirm using the OK button.

  • Inserting | Milk pipework | Countertop coffee machine
  • When prompted by the display, place the milk pipework in the container. Make sure that the milk pipework is lowered far enough into the cleaning solution.

  • Follow the next instructions on the display.

  • When the display reads PROCESS FINISHED, press the OK button.

The milk system is cleaned.

The Cappuccinatore is not fitted properly on the nozzle, and the system is drawing in outside air.

Ensure that the Cappuccinatore is fitted correctly.

Pushing up | Cappuccinatore – central spout | Countertop coffee machine

Gently press the Cappuccinatore into place by hand until the spout part is flush with the spout edge at the bottom.

The milk spout is defective.

Please contact the Miele Customer Service Department.

For thorough and gentle cleaning of your coffee machine, we recommend Miele products which also care for your appliance at the same time.

Operating Instructions finder

Operating Instructions finder

Here you will find the operating instructions for your Miele appliances
Find your manual
Book a technician

Book a technician

We are happy to take your repair booking online or by telephone
Plan a visit
Contact us

Contact us

Visit our Contact us page to see the different ways you can speak to us.
Contact us