Support for yourCoffee

Empty drip tray during descaling

Empty drip tray appears on the coffee machine display during the descaling process even though the drip tray has already been emptied several times.

Too much water was added for the descaling process.

Please note that you must not add more than 0.5 l of water to the water container to dissolve the descaler. Otherwise the descaling solution will be too thin and limescale deposits may form on the appliance. In addition, faults may occur if the descaling solution flowing through the appliance is not measured properly.

The drip tray contacts (metal discs) are soiled, e.g. with coffee residues. This can cause faults when it comes to detecting the fill level.

Clean the contacts, proceeding as follows:

  • Pulling out | Drip tray | Coffee machine
  • Push the central spout up as far as it will go.

  • Pull the drip tray and the waste container out of the coffee machine carefully.

  • Emptying | Drip tray and waste container | Coffee machine
  • Empty the drip tray into the sink.

  • Empty the waste container into the organic waste bin or compost.

  • If necessary, clean the waste container with water and a drop of washing-up liquid.

  • Cleaning and drying | Drip tray and contacts | Coffee machine
  • Clean the drip tray under warm running water, using a drop of washing-up liquid.

  • Make sure that the drip tray contacts (metal discs) are clean and dry.

    The contacts (metal discs) will not be able to detect that the drip tray is full if they are damp or dirty.

  • Make sure to clean particularly thoroughly between the contacts at the back of the drip tray.

  • Dry the drip tray and the contacts well.

  • Pushing in | Drip tray and waste container | Coffee machine
  • Insert the waste container into the drip tray.

  • Push the drip tray back into the coffee machine.

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