You have set up different user accounts on your mobile devices.
Use the same user account to log in on all mobile devices.
The Miele appliances are not shown in the Miele app.
Use the same user account to log in on all mobile devices.
Start the access point for the Miele domestic appliance. To do this, try one of the following options.
Option 1:
Select Settings > Miele@home > Set up > Connection method Via app.
Result: the Miele domestic appliance’s own access point will start up for 30 minutes.
Option 2:
Reset the module, see “XKM 3100 W communication module – Carrying out a restart and restoring the default settings”.
Switch on the domestic appliance.
Select Settings > Networking on.
Result: the Miele domestic appliance’s own access point will start up for 30 minutes.
Option 3:
Reset the module, see “XKM 3100 W communication module – Carrying out a restart and restoring the default settings”.
Result: the Miele domestic appliance’s own access point will start up for 30 minutes.
Select Settings > WiFi > Miele domestic appliance WiFi.
The name of the domestic appliance WiFi network is always: Miele@home appliance type; for example: Miele@home-G 7565 SCVi XXL-7.
If the appliance model is not displayed correctly, the electronic data plate has not been completed correctly. In this case, the electronic data plate must be corrected by a service technician. Please contact the Miele Customer Service Department.
Connect the domestic appliance using the serial number on the data plate.
Disconnect the appliance’s own access point and delete or ignore the access point.
Reset the module again, see “XKM 3100 W communication module – Carrying out a restart and restoring the default settings”.
Log out of the Miele app.
Log in again on the Miele app with your login details.
Reset the network settings on your appliance.
Network (pair) the appliance again.