Terms & Conditions

1. Duration and start of cover 

1.1    Miele United Arab Emirates grants a 2-year year statutory warranty from the date of purchase of the unit. With the Extended Warranty, Miele United Arab Emirates covers the cost of repairs for further one, three or eight years immediately after the guarantee period. The 125 months Extended Warranty prolongs the 2-year guarantee by further 8 years and 5 months. The validity period is shown on the front of the policy document. 

1.2    The 1-year Extended Warranty can be purchased immediately after the 2 year statutory warranty period or anytime later up to 9 years after the date of purchase.

1.3    An existing 3-year Extended Warranty can be extended by multiple 1 year extensions up to a cumulative 10 years within its period of cover.

1.4    Miele is entitled to carry out price adjustments at any time. When purchasing an Extended Warranty, the prices from the price list valid at the time of closure apply. Price changes to the Extended Warranty for 1-year can be noted from the annual invoice. Written information in advance will not be given. If the invoice is paid within the payment period, it is assumed that the price change has been accepted. If payment is withheld, the warranty will not be extended.

1.5    All prices include the statutory value added tax. There is no shipping charge for the Extended Warranty.

1.6    Depending on the order placement, the policy document will either be provided by the technician on site or e mail.

1.7    Repair of the machine or the provision of spare parts does not extend the period of the contract.

 

2. Conditions 

2.1    The machine has been purchased from an authorized specialist retailer or directly from Miele in the United Arab Emirates.

2.2    At time of purchase of the Extended Warranty, residence and location of the unit are within the United Arab Emirates.

2.3    The policy document is only valid for one specific Miele machine in each case and is non transferable.. 

2.4    If the ownership of the machine changes or if the owner moves to a different address, Miele must be informed so that the policy document remains valid.

2.5    The policy document must be registered and taken out within the machine’s 2-year statutory warranty period. The Extended Warranty for 1 year can also be obtained directly after a service visit by a Miele technician on units no older than 10 years.

2.6    The services within the framework of the policy document will only be provided within the United Arab Emirates.

2.7    If requested, the purchase receipt and the policy document, which must show the name and address of the customer, are to be shown.

2.8   A unit with policy document is for non commercial use only.

2.9    The Extended Warranty is not available for coffee machines and vacuum cleaners.

 

3. Cover and range 

3.1    Machine defects will be remedied free-of-charge within a reasonable period either through repair or the replacement of the affected parts. All travel costs, call out charges, labor and spares costs will be assumed by Miele United Arab Emirates. Exchange parts or appliances become the property of Miele United Arab Emirates.

3.2    Services within the framework of the policy document may only be carried out by service agents authorized by Miele United Arab Emirates.

3.3    If the machine is beyond economic repair or if repair is impossible, the customer will be provided with an identical or equivalent new machine. With a replacement machine, communication (connectivity) with other machines and the existing domestic system cannot be guaranteed. Alternatively, if requested, the appropriate current market value of the machine may be reimbursed. If the current market value of the appliance is reimbursed by Miele, the policy document becomes invalid. If the machine is replaced, the remaining period of cover provided by the policy document is transferred to the new unit.

3.4    The Extended Warranty does not cover any further claims for damage against Miele United Arab Emirates, except in cases resulting from gross or willful negligence on the part of the technical service agent commissioned by Miele United Arab Emirates or liability resulting from fatal injury, physical injury or damage to health.

3.5    The provision of consumables and accessories is not covered by this agreement. 

 

4. Limitations 

The Extended Warranty will not cover costs for repairs where a fault is due to the following: 

4.1    Improper installation, e.g. non-compliance with relevant safety regulations and written operating and installation instructions. 

4.2    Improper use and operation, such as the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner. 

4.3    External factors such as damage caused through transportation, impact and jolting, inclement environmental conditions or natural phenomena. 

4.4    Repairs or modifications not performed by service agents trained and authorised by Miele United Arab Emirates. 

4.5    Damage to non-standard accessories and the failure to use genuine Miele spare parts or accessories authorised by Miele United Arab Emirates. 

4.6    Fluctuations in power supply conditions, which exceed the tolerances stated by the manufacturer. 

4.7    Failure to perform cleaning and care work in compliance with the operating instructions. 

 

5. Data protection 

Miele United Arab Emirates collects and processes personal data only in compliance with applicable laws. For more information about the processing of your personal data, please see our data protection and security policy at www.miele.ae. Personal data will only be used for the purpose of fulfilling commitments regarding the contract and in full compliance with data protection legislation.

 

6. Right of Withdrawal

Once the customer signs this policy document and pays the full fees, the customer shall not have a right of withdrawal, irrespective of whether or not the customer desires to avail services under this contract.

 

7. Governing laws and jurisdiction

This contract shall be governed by laws of Dubai, United Arab Emirates.